Is my fibre activated
Got my new router this morning when I went to the Post Office to collect another parcel that came while I was out. Also there was the new router for fibre? This was a surprise as I got an email this morning to say it was only posted yesterday!
Anyway connected the Hub one and it went through its setting and connected
However download speed is as it was with old router but my account profile is as follows.
Telephone number:[Removed]
Phone exchange HEYWOOD
Estimated line speed:40Mb (This may vary between 63.8Mb and 80Mb) - Checked on 2016-03-15 22:43:24
Current line speed:10.4 Mb
So does my connection need a kick to get the line speed up to what it should be or am I not yet connected to fibre?
[Moderator's note by Mike (Mav): Telephone number removed]
Anyway connected the Hub one and it went through its setting and connected
However download speed is as it was with old router but my account profile is as follows.Telephone number:[Removed]
Phone exchange HEYWOOD
Estimated line speed:40Mb (This may vary between 63.8Mb and 80Mb) - Checked on 2016-03-15 22:43:24
Current line speed:10.4 Mb
So does my connection need a kick to get the line speed up to what it should be or am I not yet connected to fibre?
[Moderator's note by Mike (Mav): Telephone number removed]
As per my response to your other thread yesterday:
The order isn't due to complete until the 31st. The account has changed over early though. You won't see the the increase in speeds until the order completes
In regards to receiving the router prior to the notification that it had been sent, I believe there was just a delay in the notification being sent.
Quote from: HarryB Apologies for any confusion, the order is still committed for the 31st, but the account seems to have changed to a fibre account early.
I'll make a note of your account (Along with the other just like this that I picked up earlier) and get this flagged up for further investigation.I'll also make sure your router is sent out
The order isn't due to complete until the 31st. The account has changed over early though. You won't see the the increase in speeds until the order completes
In regards to receiving the router prior to the notification that it had been sent, I believe there was just a delay in the notification being sent.
Thanks Harry at least I know just what the score is. 
Just have to wait until the 31st then to see what the new seed is.
Damn I was hoping to put the 2nd one on ebay
MisterW yes good point I'll' edit it out
Just have to wait until the 31st then to see what the new seed is.
Quote In regards to receiving the router prior to the notification that it had been sent, I believe there was just a delay in the notification being sent.
Damn I was hoping to put the 2nd one on ebay
MisterW yes good point I'll' edit it out
Just been chatting to the contractor for open reach at the cabinet feeding my property.
He was doing the changeover of my line to fibre
I am now definitely on fibre and the hub one is giving the connection speeds below.
DSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:06:39
Downstream: 39.06 Mbps
Upstream: 1.953 Mbps
However speed test still shows only 10 mbs down but now 1.93 mbs up.
Can my profile be given a nudge please so that I can get the full benefit of the new download speed?
Thanks Mathew that's now giving me in excess of 30 mbs down 