cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Is my fault closed or not? Question #131886770

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

Is my fault closed or not? Question #131886770

‎29-08-2016 6:36 PM - edited ‎29-08-2016 6:39 PM

Hi Team

I had a fault on my service up to Sunday Last, I have been informed by support the work has been done.  Fault is fixed and as below been closed by BTOW.

Script User - Automated Script Pool
10:50am, Friday 26 Aug 2016

The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker.

Is this the reason I cannot change ISP as they say there is a fault on the line!

Message 1 of 2
(341 Views)
0 Thanks
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Is my fault closed or not? Question #131886770

‎30-08-2016 9:03 AM

All that message means is that the fault report has been closed on our suppliers systems.

It wouldn't stop you from changing suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Message 2 of 2
(295 Views)
0 Thanks