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Is my download speed being capped?

northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Is my download speed being capped?

I have had fibre for about 2 years now, with consistant download speeds of 38Mbps until about 3 months ago. The speed is now around 31Mbps.
I have just renewed my contract for 24 months where the "estimated" speed says it should be 39-40Mbps. I phoned Plusnet support, and one advisor said my line speed was "capped" and opend a support ticket. I was asked to do some tests at my end which told me my line speed was capable of a higher speed.
I am attaching the details of my line speed.
I have had a reply to my ticket, saying that my download speed is within 80% of the estimated speed, and no further action is being carried out.
Should I just accept this explanation, or is there a way to find out if my line is being capped?
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Is my download speed being capped?

Please post the results of the BT speed test further diagnostics
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

Since my first post, I have again spoken to Plusnet who agree that it needs further checking and are arranging for an BT engineer to check.
Here is the result you asked for:.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Is my download speed being capped?

Which confirms your original assumption - your line is capped - and given your upstream rate you should be getting a lot better
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

I am not very technical.....who might be capping the line and why?
Can I do anything about the situation, apart from waiting for a BT engineer?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Is my download speed being capped?

The automatic system and it needs a BT Engineer to find out why as, not only is it capped, the retransmission is set to high.
All this indicates a line problem somewhere which needs sorting
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

Thank you for the help.
It has taken many calls to PN over the past week to finally agree to do something about this. I had been told my download speed was within the 80% tolerance allowed.
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

One more question, what does the retransmission mean?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Is my download speed being capped?

It means that G.INP is enabled - look that up on Kitz site
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

Called PN again this morning, only to be told the advisor gave me the wrong information yesterday that a BT engineer would be called!!
So back to square one. Seems that PN tell me different things on different days.
UPDATE:  I was called today and the advisor said that an external engineer would look at the issue within 72 hours......because my profile was "banded"......whatever that means?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Is my download speed being capped?

Banded is explained here http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml and is what I was referring to when I agreed it was capped
northspoon
Dabbler
Posts: 19
Registered: ‎24-10-2012

Re: Is my download speed being capped?

BT engineer called this morning. Fault found on nearby pole. Profile reset...back to 38Mbps  Smiley
carlito
Newbie
Posts: 1
Registered: ‎05-11-2016

Re: Is my download speed being capped?

Grettings, how did you get on? i`m experiencing exactly the same problem as you but seems to be capped at 23mb

still awaiting plusnet attention