Is my download speed being capped?
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Is my download speed being capped?
20-02-2016 8:16 AM
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I have just renewed my contract for 24 months where the "estimated" speed says it should be 39-40Mbps. I phoned Plusnet support, and one advisor said my line speed was "capped" and opend a support ticket. I was asked to do some tests at my end which told me my line speed was capable of a higher speed.
I am attaching the details of my line speed.
I have had a reply to my ticket, saying that my download speed is within 80% of the estimated speed, and no further action is being carried out.
Should I just accept this explanation, or is there a way to find out if my line is being capped?
Re: Is my download speed being capped?
20-02-2016 10:00 AM
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Re: Is my download speed being capped?
20-02-2016 11:02 AM
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Here is the result you asked for:.
Re: Is my download speed being capped?
20-02-2016 11:12 AM
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Re: Is my download speed being capped?
20-02-2016 11:15 AM
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Can I do anything about the situation, apart from waiting for a BT engineer?
Re: Is my download speed being capped?
20-02-2016 11:17 AM
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All this indicates a line problem somewhere which needs sorting
Re: Is my download speed being capped?
20-02-2016 11:21 AM
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It has taken many calls to PN over the past week to finally agree to do something about this. I had been told my download speed was within the 80% tolerance allowed.
Re: Is my download speed being capped?
21-02-2016 8:52 AM
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Re: Is my download speed being capped?
21-02-2016 9:12 AM
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Re: Is my download speed being capped?
21-02-2016 11:34 AM
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So back to square one. Seems that PN tell me different things on different days.
UPDATE: I was called today and the advisor said that an external engineer would look at the issue within 72 hours......because my profile was "banded"......whatever that means?
Re: Is my download speed being capped?
21-02-2016 4:34 PM
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Re: Is my download speed being capped?
26-02-2016 10:16 AM
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Re: Is my download speed being capped?
05-11-2016 12:05 PM
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Grettings, how did you get on? i`m experiencing exactly the same problem as you but seems to be capped at 23mb
still awaiting plusnet attention
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