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Is it time to move on?

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Is it time to move on?

‎10-07-2019 2:03 PM

Hi @SUPRAASH

 

I'm really sorry that you haven't been able to use your service. 

 

Can you please confirm you have reset your router by switching it off for 60 seconds and then switched it on again?

 

Kind Regards

 

Ollie 

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SUPRAASH
Grafter
Posts: 54
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

‎10-07-2019 2:32 PM

Yes I have. I've tried it a few times now
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SUPRAASH
Grafter
Posts: 54
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

‎10-07-2019 2:43 PM

Working now. Seems I only get help when I post here.
Customer service on the phone are terrible
Message 93 of 94
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JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Is it time to move on?

‎10-07-2019 2:53 PM

@SUPRAASH,

 

I'm glad the service is now working. 

 

Actually the support team, following your calls to them, are the ones who have resolved this matter for you. Just an FYI they did clearly set out an expectation of 4 hours for any restrictions to be lifted and the service becoming usable. 

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