Is it time to move on?
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- Re: Is it time to move on?
Re: Is it time to move on?
08-06-2019 9:48 PM
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nice copy and paste job
not helpfull in the slightest
when i called and renewed i said for me to renew i want the date changed...this was agreed
date wasnt changed so in my eyes you broke the contract from day 1
it was clearly stated in the numerous phone calls that this date needed to be changed, Before i agreed to stay.
you are in the wrong so surely i have rights to terminate the contract you broke?
you copied and pasted alot of [-Censored-] because the guy on the phone said he will look out for my contract to go live and he will change the date himself... now these phone calls are recorded so i can prove it.
now your trying to get out of it by posting aload of [-Censored-] about why i cant change the date.
a system issue is why it couldnt be changed according to customer services, not anything to do with what you posted.
ive tried changing it lots of various times and no joy.
problem is your end not mine.
looks like i will have to take legal action because you guys are quick enough of masking the issues you guys cause and not fixing them
Re: Is it time to move on?
08-06-2019 9:55 PM
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over 3 years ive been trying to change this bill date and was never an option back then.
the date has been an issue for me for along time
when i signed back up it was under the terms that the date was changed and it wasnt so cantract is void
Re: Is it time to move on?
09-06-2019 5:56 PM
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Hello @SUPRAASH,
I am sorry for the confusion over the billing date on the account and that your request to change this has not been completed.
Changing the billing date prior to September was not a support tool we offered and this was outlined in our terms. This is now something we can do, however it doesn't form as part of your contract and is support tool to assist our customers.
I have fully reviewed your account and responded by ticket here. This is due to my findings containing account specific information we are not able to share here. Please accept my apologies for any inconvenience caused and I can assure you I am keen to progress forward towards a resolution.
Re: Is it time to move on?
14-06-2019 11:32 PM - edited 14-06-2019 11:33 PM
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hi thanks for your reply
hope you can understand why im angry
i have paid my bill this morning and then tried to change my bill date a few minutes ago and still wont allow me
here is an image of what its saying
im fed up with being treated like im an idiot or i must be lying ect...
Re: Is it time to move on?
15-06-2019 2:44 PM - edited 15-06-2019 2:45 PM
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Sorry to hear this.
We're seeing the same when we try however as far as I'm aware we should be able to change this on your behalf via the back-end billing engine. Can you reply to your support ticket 191006495 with a few dates starting with the most preferred?
Re: Is it time to move on?
17-06-2019 10:15 PM
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yes ill do that now and ill give another contact number
Re: Is it time to move on?
18-06-2019 10:51 AM
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Thanks for your response @SUPRAASH, just let us know when you've responded to the support ticket and we'll look into this further for you.
Re: Is it time to move on?
18-06-2019 1:20 PM
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ive responded to your question but pointless asking it really
you asked me to choose 3 dates
i want it changing to the 12th, asking is just dragging it out as ive stated numerous times when i want it changing to
Re: Is it time to move on?
18-06-2019 4:21 PM
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Re: Is it time to move on?
on 27-06-2019 8:39 PM - last edited on 27-06-2019 8:44 PM by dvorak
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sorry but its the same old c r a p i heard before
you guys sent me this
Dear Miss Cowley,
I am escalating this ticket to our Billing to see if the are able to amend you Billing Date to the 12th on the month as you've requested, though I can't make any guarantees that this can be done, we will certainly ensure we have explored all possibilities.
Please allow up 5-7 working days to be updated via this ticket thread.
Kind regards,
[CSA Removed]
its been 7 days, its actually been months because i was told this before and nothing
Moderators Note: CSA name removed as per Forum rules
Re: Is it time to move on?
27-06-2019 9:07 PM
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Re: Is it time to move on?
27-06-2019 9:48 PM
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sorry for adding the name i didnt think i just copied and pasted
Re: Is it time to move on?
01-07-2019 9:52 PM - edited 01-07-2019 9:52 PM
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I'll have to take the legal route to get away from plusnet. Disgusting
Re: Is it time to move on?
02-07-2019 9:59 AM
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Hi @SUPRAASH,
I'm sorry that your services were restricted again and for any inconvenience that this caused you. I can see that you have now discussed this with an advisor and your account is currently showing as active. Please let us know if you're still experiencing any problems with getting online.
Re: Is it time to move on?
10-07-2019 1:58 PM
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I decided to pay it early anyway and still no internet after 3 hours.
No help from customer services
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