Is Broadband Down? Cannot Connect

[#1]

Our Fibre Broadband has been down since around 2.00pm this afternoon

Tried everything but nothing. Light is Blue on the Router

Chesterfield, Derbyshire

[#2]

Sorry to hear you're having issues.

We've tested your line and we can't see any issues.

Can you confirm what happens when you try to get online?

[#3]

Came back on at 7pm last night

No idea what caused it to go down

While i am here, my 18 month contract ended in August last year, so I assume was on a rolling contract after that. The bill each month has been £39.98 since the 18 months ran out last August

I rang on 7th January this year to either cancel or get a better deal. Was offered a better deal of £27.99 per months for 18 months and took that offer.

However I have still been billed £39.98 for this month on the email I received on Feb 3rd...... We'll soon be taking a payment of £39.98 for your service. This will leave your account on or after 8^th February 2019

Shouldn't this be now £27.99 a month?

[#4]

Hi @tcj1971, I'm sorry to see the discounts didn't take effect on your recent invoice.

I've issued a refund for the discount amount and re-applied these so it should be correct moving forward.

Apologies for any inconvenience this has caused.

I hope this helps.