cancel
Showing results for 
Search instead for 
Did you mean: 

Irregular internet dropping out

WardingleyJ
Newbie
Posts: 1
Thanks: 1
Registered: ‎13-10-2020

Irregular internet dropping out

Hi
I'm having issues with the internet dropping out, the red light will start flashing for a minute then back to blue and everything fine. But this is happening a few times a week sometimes a few times an evening and looking at all the posts I'm wondering if I made a bad choice with plusnet!!
1 REPLY 1
Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Irregular internet dropping out

There are various causes for broadband connection dropping which may be caused by internal wiring or the infrastructure outside.

Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If there’s still an issue try reporting a fault by going to http://faults.plus.net

This will create a fault ticket and get you into the queue for Plusnet to investigate further.