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Internet/wifi keep dropping whenever download starts

Penruskin
Newbie
Posts: 4
Registered: 3 weeks ago

Internet/wifi keep dropping whenever download starts

After years of working fine, I keep losing internet/wifi connection whenever a largish download starts.
6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 14,796
Thanks: 392
Fixes: 107
Registered: ‎27-04-2007

Re: Internet/wifi keep dropping whenever download starts

Hi there, 

 

I can see you called in yesterday and we made a change to the line's SNR setting and it looks like the connection has been stable since

 

 

Do let us know if there's still a problem from your point of view though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Penruskin
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Internet/wifi keep dropping whenever download starts

Hi Adam,

thanks but unfortunately the problem hasn’t improved. Whenever I try to download anything I lose internet & wifi.

Penruskin
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Internet/wifi keep dropping whenever download starts

Could the problem be the router? It is some years old and does get very hot.

Plusnet Help Team
Plusnet Help Team
Posts: 1,845
Thanks: 349
Fixes: 71
Registered: ‎11-01-2018

Re: Internet/wifi keep dropping whenever download starts

 

Hi @Penruskin

 

It' s possible that it could be the router - I've arranged for a newer model to be dispatched to you for testing without charge.

 

Please let us know how you get on when it arrives.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Penruskin
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Internet/wifi keep dropping whenever download starts

Hi, 

The new router arrived yesterday and has, touch wood, been working well.

thanks very much.

Plusnet Help Team
Plusnet Help Team
Posts: 1,845
Thanks: 349
Fixes: 71
Registered: ‎11-01-2018

Re: Internet/wifi keep dropping whenever download starts

 

Glad to hear this, @Penruskin

 

Let us know if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team