cancel
Showing results for 
Search instead for 
Did you mean: 

Internet/wifi keep dropping whenever download starts

Highlighted
Newbie
Posts: 4
Registered: ‎06-01-2020

Internet/wifi keep dropping whenever download starts

After years of working fine, I keep losing internet/wifi connection whenever a largish download starts.
6 REPLIES 6
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,142
Thanks: 444
Fixes: 124
Registered: ‎27-04-2007

Re: Internet/wifi keep dropping whenever download starts

Hi there, 

 

I can see you called in yesterday and we made a change to the line's SNR setting and it looks like the connection has been stable since

 

 

Do let us know if there's still a problem from your point of view though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
Newbie
Posts: 4
Registered: ‎06-01-2020

Re: Internet/wifi keep dropping whenever download starts

Hi Adam,

thanks but unfortunately the problem hasn’t improved. Whenever I try to download anything I lose internet & wifi.

Highlighted
Newbie
Posts: 4
Registered: ‎06-01-2020

Re: Internet/wifi keep dropping whenever download starts

Could the problem be the router? It is some years old and does get very hot.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Internet/wifi keep dropping whenever download starts

 

Hi @Penruskin

 

It' s possible that it could be the router - I've arranged for a newer model to be dispatched to you for testing without charge.

 

Please let us know how you get on when it arrives.

 

Best wishes

 

Dave

Highlighted
Newbie
Posts: 4
Registered: ‎06-01-2020

Re: Internet/wifi keep dropping whenever download starts

Hi, 

The new router arrived yesterday and has, touch wood, been working well.

thanks very much.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Internet/wifi keep dropping whenever download starts

 

Glad to hear this, @Penruskin

 

Let us know if there's anything else you need.

 

Best wishes

 

Dave