Internet/wifi keep dropping whenever download starts

[#1]

After years of working fine, I keep losing internet/wifi connection whenever a largish download starts.

[#2]

Hi there, 

I can see you called in yesterday and we made a change to the line's SNR setting and it looks like the connection has been stable since

Do let us know if there's still a problem from your point of view though. 

[#3]

Hi Adam,

thanks but unfortunately the problem hasn’t improved. Whenever I try to download anything I lose internet & wifi.

[#4]

Could the problem be the router? It is some years old and does get very hot.

[#5]

Hi @Penruskin

It' s possible that it could be the router - I've arranged for a newer model to be dispatched to you for testing without charge.

Please let us know how you get on when it arrives.

Best wishes

Dave

[#6]

Hi, 

The new router arrived yesterday and has, touch wood, been working well.

thanks very much.

[#7]

Glad to hear this, @Penruskin

Let us know if there's anything else you need.

Best wishes

Dave