Internet/wifi keep dropping whenever download starts
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Internet/wifi keep dropping whenever download starts
06-01-2020 4:36 PM
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Re: Internet/wifi keep dropping whenever download starts
07-01-2020 1:51 PM - edited 07-01-2020 1:54 PM
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Hi there,
I can see you called in yesterday and we made a change to the line's SNR setting and it looks like the connection has been stable since
Do let us know if there's still a problem from your point of view though.
Re: Internet/wifi keep dropping whenever download starts
07-01-2020 2:30 PM
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Hi Adam,
thanks but unfortunately the problem hasn’t improved. Whenever I try to download anything I lose internet & wifi.
Re: Internet/wifi keep dropping whenever download starts
07-01-2020 9:49 PM
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Could the problem be the router? It is some years old and does get very hot.
Re: Internet/wifi keep dropping whenever download starts
08-01-2020 4:14 PM
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Hi @Penruskin
It' s possible that it could be the router - I've arranged for a newer model to be dispatched to you for testing without charge.
Please let us know how you get on when it arrives.
Best wishes
Dave
Re: Internet/wifi keep dropping whenever download starts
11-01-2020 2:47 PM
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Hi,
The new router arrived yesterday and has, touch wood, been working well.
thanks very much.
Re: Internet/wifi keep dropping whenever download starts
13-01-2020 12:58 PM
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