Internet speed is rubbish and my contract end date is wrong
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Re: Internet speed is rubbish and my contract end date is wrong
19-08-2021 3:08 PM
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I was told by both a BT engineer and Plusnet support that my fault had been fixed but it clearly hasn't. Who is @BD?
Re: Internet speed is rubbish and my contract end date is wrong
19-08-2021 4:29 PM
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He's the Plusnet staffer who told you to come back to him and he would chase it for you if it wasn't fixed by this morning. See the link in my previous post.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Cancel broadband
29-08-2021 2:25 PM
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Can I cancel my broaband with Plusnet? They have failed to fix the incredibly slow connection I have been getting and just blame BT. I wish to cancel without paying any outstanding money to cover until the end of the contract. I feel Plusnet are not providing any kind of usable service and consistenly fail or even seem to care about the issue and just fob it off to BT. If they can't provide a decent broadband service then they shouldn't even be in business as far as I'm concerened. They can't just blame others if it's Plusnet who I'm paying the money to every month. Absolute shocking service from them.
Re: Cancel broadband
29-08-2021 3:14 PM
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Did you ever follow up on this topic: https://community.plus.net/t5/Fibre-Broadband/Internet-speed-is-rubbish-and-my-contract-end-date-is-... ?
Without a little more detail, and unless Plusnet have admitted there is nothing they can do, then, as I see it, the answer is no.
Re: Internet speed is rubbish and my contract end date is wrong
29-08-2021 3:22 PM
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Re: Internet speed is rubbish and my contract end date is wrong
30-08-2021 8:29 AM - edited 30-08-2021 8:40 AM
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Good morning @mtizzle
Thanks a lot for reaching out and I'm sorry to hear that you're still having problems with your services. Do you have any figures / speed tests that you could show up? Preferably over a wired connection. The reason I'm asking is because I've run some tests on your line this morning which aren't showing any issues at all.
I'd also have a disagree with you saying "nothing has been done to fix the problem". Ticket 217148008 and 217081243 are both open, and have been escalated to yourself for further comment after the phone fault was resolved on 21/08/2021.
Tests on my end (KBD) indicate that the line is operating within estimated speeds, 74.8 Mbps download and 20.0 Mbps upload. My radius also indicates that the line has been stable for 11 days.
Again, some sort of figures and / or speed test results would be handy, at the moment though, should you decide to cancel, termination charges would stand.
I think it's worth exploring the possibility of your issues being solely WIFI based. Please check our our articles on improving your WIFI connection here:
https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Re: Cancel broadband
30-08-2021 9:47 AM
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Hello @mtizzle
Check out my response here: https://community.plus.net/t5/Fibre-Broadband/Internet-speed-is-rubbish-and-my-contract-end-date-is-...
Re: Cancel broadband
30-08-2021 9:59 AM
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Moderators Note
Topics from same poster on same subject merged to keep relevant info in one place.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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