Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Internet not working
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Internet not working
Internet not working
23-10-2014 8:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have recently moved house and have now got the Internet installed just over a week ago. It has seemed to be working fine. But today I can't seem to log on at all.
I have tried to unplug the router and the BT open reach box for 30mins but still no luck. I have logged into the router and tried pressing connect on there but I just get a message saying "Connection could not be established: Concentrator not reachable"
All the lights on both units seem to be on except the Internet one on the plus net router.
I have tried troubleshooting on the members page but o get as far as, "is your number (it shows my old house number) and I press No.
Any advice would be appreciated. Never had an issue last as long as this before without it being a fault that was reported on the status page.
I have tried to unplug the router and the BT open reach box for 30mins but still no luck. I have logged into the router and tried pressing connect on there but I just get a message saying "Connection could not be established: Concentrator not reachable"
All the lights on both units seem to be on except the Internet one on the plus net router.
I have tried troubleshooting on the members page but o get as far as, "is your number (it shows my old house number) and I press No.
Any advice would be appreciated. Never had an issue last as long as this before without it being a fault that was reported on the status page.
Message 1 of 3
(707 Views)
2 REPLIES 2
Re: Internet not working
24-10-2014 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone up support if you get no answer here.
Message 2 of 3
(438 Views)
Re: Internet not working
24-10-2014 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there and welcome to the Community forums,
I can see there was a couple of short periods where you were disconnected yesterday. You seem to be online just fine at the moment though so what ever the cause was that seems to have thankfully cleared up now.
Sorry about the incorrect details on your account that's already been updated.
Please head back to the <a href="http://faults.plus.net">fault checker</a> if that happens again.
I can see there was a couple of short periods where you were disconnected yesterday. You seem to be online just fine at the moment though so what ever the cause was that seems to have thankfully cleared up now.
Sorry about the incorrect details on your account that's already been updated.
Please head back to the <a href="http://faults.plus.net">fault checker</a> if that happens again.
Message 3 of 3
(438 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page