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Internet “not connected”, drop outs, flashing lights on router

keyres
Newbie
Posts: 1
Registered: ‎12-07-2019

Internet “not connected”, drop outs, flashing lights on router

Hi, I am having loss of connection issues for hours at a time on a daily basis. I would say that the service is down at least 50% of the time. I’ve tried running the usual connection diagnostics and resetting but it just says that I don’t have a connection. I’ve had the same router and BT Open Reach box for around 5 years. Please can you check it out and resolve?
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 14,391
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: Internet “not connected”, drop outs, flashing lights on router

Hi @keyres 

Thanks for reaching out. I'm sorry to see you're experiencing connection problems.

Our tests are showing a fault somewhere along the line, so I've reported this through to Openreach for further investigation now and we've been provided an estimated response time of by 16/07/19 23:59:59 for an engineer to go out and investigate further. Let us know how it goes over the course of the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Internet “not connected”, drop outs, flashing lights on router


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

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