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Internet keeps dropping

daveo66
Dabbler
Posts: 16
Registered: 3 weeks ago

Internet keeps dropping

My router keeps losing the internet connection and leaves entries like this in the router logs:

 

15:32:55, 13 Aug. (614637.540000) CWMP: session closed due to error: Could not resolve host
15:32:52, 13 Aug. (614634.770000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
15:32:52, 13 Aug. (614634.760000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:32:47, 13 Aug. (614630.440000) PTM over DSL is up
15:32:17, 13 Aug. (614599.630000) CWMP: session closed due to error: Could not resolve host
15:32:17, 13 Aug. (614599.600000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
15:32:17, 13 Aug. (614599.590000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:32:16, 13 Aug. (614599.250000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
15:32:14, 13 Aug. (614596.820000) PTM over DSL is down after 2495 minutes uptime
15:32:14, 13 Aug. (614596.810000) PPPoE is down after 2494 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:32:10, 13 Aug. (614593.460000) PPP LCP Send Termination Request [User request]

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 804
Thanks: 99
Fixes: 35
Registered: ‎26-03-2018

Re: Internet keeps dropping

Hi @daveo66,

I'm sorry to hear that you're experiencing this issue. I've looked at your connection today and we're not seeing these drops from our end of things. Are you able to try using an alternative router to see if the problems persist?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team