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Internet keeps dropping

Dabbler
Posts: 12
Registered: ‎09-01-2019

Internet keeps dropping

Internet keeps dropping. It happens very often recently.

I tried to restart modem, check the line connection etc. but it does not help.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 843
Thanks: 147
Fixes: 42
Registered: ‎24-04-2017

Re: Internet keeps dropping

Hi @mmdc, sorry to hear you're having connection issues. I've tested from this side and we have detected a external fault to the property which more than likely is behind the drops you've been seeing as of recent. I've raised this with our suppliers and we should get a update within the next 72 hours. The fault ticket I've raised on your account can be found here.

By all means if you are still seeing drops come Saturday morning and haven't heard from our faults team please feel free to give us a nudge on here and we'll happily chase this up for you.

 Ben Devine
 Plusnet Help Team
Dabbler
Posts: 12
Registered: ‎09-01-2019

Re: Internet keeps dropping

Hi,

 

The connection drop is still happening now on Saturday. Can you please check?

 

Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 8,109
Thanks: 980
Fixes: 397
Registered: ‎01-01-2012

Re: Internet keeps dropping

Sorry to hear you're still having issues.

I've passed this back to our suppliers so they can investigate further

We'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team