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Internet keeps dropping

Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Internet keeps dropping

Hi not sure what the issue could be but my internet connection often drops connection during day/night. I'm connected via Ethernet cable and using TG582n router. Can you see any issues your end?

 

Thanks Val

6 REPLIES
Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Re: Internet keeps dropping

Plusnet Help Team
Plusnet Help Team
Posts: 9,646
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Registered: ‎21-04-2017

Re: Internet keeps dropping

Hi Val. Sorry to hear you're having connection problems.

The connection between your router and the phone line seems stable:

 

Do you experience drops using more than one device?

Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Re: Internet keeps dropping

I do have similar problems on my daughters PC too, I will check the other things you suggest and report back, thanks.

Superuser
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Registered: ‎22-08-2007

Re: Internet keeps dropping


@Gandalf wrote:

 

Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.


Is that a throw-a-way hint that this is a fibre service not ADSL?

Can TG582n routers be suitably configured in bridge mode?

Plusnet Staff
Plusnet Staff
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Registered: ‎22-08-2015

Re: Internet keeps dropping

Is that a throw-a-way hint that this is a fibre service not ADSL?

Aye.

 

Can TG582n routers be suitably configured in bridge mode?

Pretty sure it can be, though it's not something I'd know how to do.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Moderator
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Re: Internet keeps dropping

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

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