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Internet keeps dropping

FIXED
thejolyroger
Newbie
Posts: 4
Thanks: 1
Registered: 08-02-2018

Internet keeps dropping

I have had fiber broadband for over a year and the last couple of weeks the internet keeps dropping and the plusnet router goes orange each time. Any ideas what is causing this?

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet keeps dropping

Fix

Sorry to hear you're having issues.

Our tests are showing a external fault so we'll get that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thejolyroger
Newbie
Posts: 4
Thanks: 1
Registered: 08-02-2018

Re: Internet keeps dropping

great thanks

Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet keeps dropping

How are things now?

I can see a engineer has been out.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thejolyroger
Newbie
Posts: 4
Thanks: 1
Registered: 08-02-2018

Re: Internet keeps dropping

thanks does not seem to be dropping anymore.

Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet keeps dropping

Glad to hear it

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thejolyroger
Newbie
Posts: 4
Thanks: 1
Registered: 08-02-2018

Re: Internet keeps dropping

problem seems to be back again!

Plusnet Help Team
Plusnet Help Team
Posts: 417
Thanks: 117
Fixes: 16
Registered: 11-01-2018

Re: Internet keeps dropping

Hi @thejolyroger,

 

I'm sorry to hear that your broadband connection has started dropping again.

 

I've tested your line and the test is picking up an external fault. I've raised this to our suppliers for further investigation under this ticket here.

 

Kind regards,

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team