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Internet keeps dropping

FIXED
thejolyroger
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Internet keeps dropping

I have had fiber broadband for over a year and the last couple of weeks the internet keeps dropping and the plusnet router goes orange each time. Any ideas what is causing this?

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Internet keeps dropping

Fix

Sorry to hear you're having issues.

Our tests are showing a external fault so we'll get that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thejolyroger
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Internet keeps dropping

great thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Internet keeps dropping

How are things now?

I can see a engineer has been out.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thejolyroger
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Internet keeps dropping

thanks does not seem to be dropping anymore.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Internet keeps dropping

Glad to hear it

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team