Internet keeps dropping

[#1]

I have had fiber broadband for over a year and the last couple of weeks the internet keeps dropping and the plusnet router goes orange each time. Any ideas what is causing this?

[#2 · Accepted solution]

Sorry to hear you're having issues.

Our tests are showing a external fault so we'll get that raised for you.

[#3]

great thanks

[#4]

How are things now?

I can see a engineer has been out.

[#5]

thanks does not seem to be dropping anymore.

[#6]

Glad to hear it

[#7]

problem seems to be back again!

[#8]

Hi @thejolyroger,

I'm sorry to hear that your broadband connection has started dropping again.

I've tested your line and the test is picking up an external fault. I've raised this to our suppliers for further investigation under this ticket here.

Kind regards,

Dave