cancel
Showing results for 
Search instead for 
Did you mean: 

Internet keeps dropping / poor wifi

prettyinpink
Dabbler
Posts: 21
Registered: 19-02-2018

Internet keeps dropping / poor wifi

I am at my wits end.  Our internet keeps dropping and pages take forever to load.  Sometimes even when the device is in the same room as the hub.  My teenage boys are driving me nuts because they say the internet keeps dropping and they lose there connection while playing xbox games.  I have tried all the suggested help but I'm at a loss.  Any help gratefully appreciated,

7 REPLIES
BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: Internet keeps dropping / poor wifi

Welcome to the forum @prettyinpink

Unfortunately this could be down to all sorts of things. Next time that it happens, it would be worth looking at the Hub to see what lights are on; that will help work out whether it is a problem with the line or with your wifi. From what you say in your post you think that it is a wifi problem and you have tried the advice at https://www.plus.net/help/broadband/getting-the-best-wifi-signal/ .

If it is wifi, then there is a known issue with the Hub for some people. It is broadcasting on 2 frequencies. Some equipment gets confused if both frequencies have the same name. The way around this is to give each a different name. There is an explanation of how to do this in this link:  https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

Please come back here and let us know if this does/doesn't help..

prettyinpink
Dabbler
Posts: 21
Registered: 19-02-2018

Re: Internet keeps dropping / poor wifi

Hi, yes I have already split the hub into two names.  It didnt make any difference. Sad

Protech
Grafter
Posts: 34
Thanks: 20
Registered: 26-09-2017

Re: Internet keeps dropping / poor wifi

 @prettyinpink

Assuming that you have a hub 1 as you have  mentioned 5ghz , have you tried rebooting the router?

If so how often are you having to do this ?  

 

The 5ghz WiFi on the hub one is , in my view  , flakey at best , so you could try disabling it and see if that helps.

prettyinpink
Dabbler
Posts: 21
Registered: 19-02-2018

Re: Internet keeps dropping / poor wifi

Hi yes at the moment I am rebooting every other day!  How would I disable 5ghz?

 

Protech
Grafter
Posts: 34
Thanks: 20
Registered: 26-09-2017

Re: Internet keeps dropping / poor wifi

@prettyinpink

Go to advanced settings , wireless 5g and change "wireless network enable"  to No

 

See here

https//aptgm87544.i.lithium.com/t5/image/serverpage/image-id/9151i23B34718A6F73F0C/image-size/large?v=1.0...

Gel
Seasoned Pro
Posts: 1,588
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Internet keeps dropping / poor wifi

Use a programme* to analyse wifi activity in your locale; ensure frequency the hub uses, is the one showing
no traffic (other users) ideally.
*inSSIDer.

 

(You posted in wrong thread; should be in MY ROUTER).

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Internet keeps dropping / poor wifi

There's some really useful tips and pointers on getting the most from WiFi here: https://goo.gl/BBd2Tu

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team