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Internet is really slow, but line stats look normal

LukasD
Dabbler
Posts: 18
Registered: 14-11-2016

Internet is really slow, but line stats look normal

It started last night and has continued today.  Websites can take almost a full minute to load, video streams get stuck halfway, online games are like playing in stop-motion.

 

The line stats all look normal though.  Nor can I find any faults in the area.

6. Data rate: 1999 / 39950
7. Maximum data rate: 8094 / 55333
8. Noise margin: 17.1 / 13.2
9. Line attenuation: 32.1 / 21.1
10. Signal attenuation: 22.0 / 19.3
5 REPLIES
veloman
Dabbler
Posts: 18
Thanks: 7
Registered: 15-08-2016

Re: Internet is really slow, but line stats look normal

If its any consolation I am having what seems like the same problem.  My speed test results have dropped from a normal 10Mbs download to less than 1 Mbs! Plusnet say they have no issues with Broadband according to their website but I have just tried to phone them (web chat is not available) and there is a recorded message saying they are experiencing network problems and are trying to resolve them.  Tried to get through to support to confirm whether this network problem is the reason for my problem but there is at least a 30 minute wait. Another recorded message suggests going to their website and raising a problem ticket but I cant see how to do that.  Dont know what to do now other than spend half an hour of my life waiting for an answer from support....

racedemon
Dabbler
Posts: 23
Registered: 03-01-2014

Re: Internet is really slow, but line stats look normal

Clearly its a network thing, I'm getting dialup speed downloads, but my upload is normal. Hopefully this will be temporary.

rongtw
Seasoned Hero
Posts: 6,461
Thanks: 1,211
Fixes: 11
Registered: 01-12-2010

Re: Internet is really slow, but line stats look normal

https://community.plus.net/t5/Fibre-Broadband/Fast-upload-slow-download/m-p/1477766/highlight/true#M...

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Battlefieldguy1
Dabbler
Posts: 11
Thanks: 1
Registered: 11-09-2017

Re: Internet is really slow, but line stats look normal

Im having the same problem its been a few days for me Sad

norush
Dabbler
Posts: 12
Thanks: 2
Registered: 18-10-2016

Re: Internet is really slow, but line stats look normal

Same here in SA68; been rubbish for the past few days!