cancel
Showing results for 
Search instead for 
Did you mean: 

Internet drops when Answer machine picks up

Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Internet drops when Answer machine picks up

As the title says the internet drops out/Hangs when the answer machine picks up, it is otherwise fine when answering the phone normaly, anyone any idea what is causing this?
12 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Internet drops when Answer machine picks up

Is the answer machine connected to the phone socket via a filter?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: Internet drops when Answer machine picks up

No, im on fibre so i have one of the new faceplates.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Internet drops when Answer machine picks up

The answerphone is plugged in to that socket though?
Can you plug a single phone into the socket and dial 17070, listen for any noises at all on the line.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: Internet drops when Answer machine picks up

Haven't got a corded phone on hand so i cannot do a test at the moment.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Internet drops when Answer machine picks up

Do you have any phone handset available? I'm wondering if the broadband disconnects if you answer the phone too (as really that's all the answerphone is doing).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: Internet drops when Answer machine picks up

Yes i have tried that chris, i rang the homephone from my mobile answered it and its fine, its only if the answer machine picks up.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Internet drops when Answer machine picks up

I'm just running a couple of line tests, but it might be the answerphone that's the culprit!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Internet drops when Answer machine picks up

We're not actually seeing these drops either.

The line tests haven't shown any problems at all.
Are you using the openreach modem with our router, or have you replaced them with a different piece of kit?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: Internet drops when Answer machine picks up

using the asus n56, maybe its the router thats actually locking/hanging, i have a similar problem with the youtube app on 1 of my 3 devices, it locks the router up.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Internet drops when Answer machine picks up

It might be worth trying the Openreach modem and our router if you can.
That should point out if its the ASUS that's causing the issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 26,627
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Internet drops when Answer machine picks up

Quote from: Chris
We're not actually seeing these drops either.

So having looked at the radius graph to see if there were any PPP drops did you then check the ADSL log to see if he was having loss of sync that resynced quickly enough for the PPP session not to drop?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Internet drops when Answer machine picks up

From testing the customers line there's only been one loss of sync within the past 14 days so the modem does appear to be keeping sync.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team