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Internet drops out when phone rings

mlc100
Dabbler
Posts: 21
Thanks: 1
Registered: ‎16-11-2014

Internet drops out when phone rings

I'm a bit slow on the uptake but realised this only started happening when plusnet/bt moved my socket. It's now a real problem with three of us working at home. Help!

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 7,429
Thanks: 3,316
Fixes: 227
Registered: ‎30-06-2016

Re: Internet drops out when phone rings

Is your master socket one of the latest types.with a clip on front? If so some are unreliable.

Either way try removing the front section of the master socket, if it’s the old type you may need to remove two screws. Then plug a filter in the test socket, which you will find in the fixed part of the master socket and see if using that fixes your problem.

KatieC
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Internet drops out when phone rings

Hi @mlc100

 

Sorry to hear of the problems with your broadband, and for the delay in responding.

 

I have addressed the issue via a ticket on your account, which you can view online here.

 

Please do let us know if you have any further questions!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team