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Internet dropping out

colincharlotte
Browser
Posts: 1
Registered: ‎03-12-2018

Internet dropping out

This issue has already been reported and an engineer visited our house and found that the issue was at the exchange, we have been informed the issue has been rectified and should have no problem no.  This is not the case the internet is constantly dropping out still, can this be looked into as this is causing some inconvenience?

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,460
Thanks: 489
Fixes: 122
Registered: ‎07-12-2017

Re: Internet dropping out

Hi @colincharlotte, I am very sorry that you are still having issues. As a line testing is detecting no faults, we would require another engineer to further investigate.

 

I have updated the fault ticket here, please just let us know once you have replied.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team