Internet dropping out every 5 minutes!
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- Internet dropping out every 5 minutes!
Internet dropping out every 5 minutes!
05-02-2021 10:30 PM
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Hello folks
So I've had problems with dropping connections over the last few months but this evening it seems to have gone crazy.
It'd dropping out every 5 minutes!
This is a wired connection. I have a Hub One. And I can very clearly see the reassuring blue light replaced by the flashing orange 'B' every few minutes. It then goes through it's process of reconnecting, but then disconnects again a few minutes later.
What could be going on?
Please help!
Here's a bit of the Event Log...
22:30:08, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1408->[52.17.7.239]:443 on ppp3) |
22:30:07, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1396->[35.241.45.82]:443 on ppp3) |
22:30:04, 05 Feb. | ( 1918.740000) CWMP: session closed due to error: Timeout |
22:30:03, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1408->[52.17.7.239]:443 on ppp3) |
22:29:59, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1410->[37.157.6.246]:443 on ppp3) |
22:29:58, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1408->[52.17.7.239]:443 on ppp3) |
22:29:58, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
22:29:57, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1396->[35.241.45.82]:443 on ppp3) |
22:29:55, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
22:29:54, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1408->[52.17.7.239]:443 on ppp3) |
22:29:54, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
22:29:53, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:1408->[52.17.7.239]:443 on ppp3) |
22:29:53, 05 Feb. | BLOCKED 3 more packets (because of Packet invalid in connection) |
22:29:52, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1402->[18.192.234.191]:443 on ppp3) |
22:29:52, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
22:29:51, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1417->[52.17.7.239]:443 on ppp3) |
22:29:51, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:50, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1402->[18.192.234.191]:443 on ppp3) |
22:29:50, 05 Feb. | BLOCKED 2 more packets (because of Packet invalid in connection) |
22:29:49, 05 Feb. | BLOCKED 5 more packets (because of Packet invalid in connection) |
22:29:48, 05 Feb. | BLOCKED 1 more packets (because of First packet is Invalid) |
22:29:48, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1394->[178.249.97.99]:443 on ppp3) |
22:29:48, 05 Feb. | BLOCKED 10 more packets (because of Packet invalid in connection) |
22:29:48, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:1402->[18.192.234.191]:443 on ppp3) |
22:29:47, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1394->[178.249.97.99]:443 on ppp3) |
22:29:47, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:45, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1382->[216.58.206.130]:443 on ppp3) |
22:29:45, 05 Feb. | BLOCKED 12 more packets (because of Packet invalid in connection) |
22:29:44, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:44, 05 Feb. | BLOCKED 9 more packets (because of Packet invalid in connection) |
22:29:43, 05 Feb. | BLOCKED 7 more packets (because of Packet invalid in connection) |
22:29:42, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:42, 05 Feb. | BLOCKED 2 more packets (because of Packet invalid in connection) |
22:29:41, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1382->[216.58.206.130]:443 on ppp3) |
22:29:41, 05 Feb. | BLOCKED 6 more packets (because of Packet invalid in connection) |
22:29:40, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1382->[216.58.206.130]:443 on ppp3) |
22:29:40, 05 Feb. | BLOCKED 3 more packets (because of Packet invalid in connection) |
22:29:39, 05 Feb. | BLOCKED 17 more packets (because of Packet invalid in connection) |
22:29:38, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:1394->[178.249.97.99]:443 on ppp3) |
22:29:38, 05 Feb. | BLOCKED 6 more packets (because of First packet is Invalid) |
22:29:38, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1410->[37.157.6.246]:443 on ppp3) |
22:29:38, 05 Feb. | BLOCKED 10 more packets (because of Packet invalid in connection) |
22:29:37, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:37, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:1388->[212.159.8.2]:443 on ppp3) |
22:29:36, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1389->[204.79.197.219]:443 on ppp3) |
22:29:34, 05 Feb. | ( 1888.710000) CWMP: HTTP authentication success from https://pbthdm.bt.mo |
22:29:29, 05 Feb. | ( 1883.770000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username |
22:29:29, 05 Feb. | ( 1883.760000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
22:29:27, 05 Feb. | ( 1882.210000) WAN operating mode is VDSL |
22:29:27, 05 Feb. | ( 1882.200000) Last WAN operating mode was VDSL |
22:29:26, 05 Feb. | ( 1881.020000) PPP IPCP Receive Configuration ACK |
22:29:26, 05 Feb. | ( 1881.020000) PPP IPCP Send Configuration Request |
22:29:26, 05 Feb. | ( 1881.010000) PPP IPCP Receive Configuration NAK |
22:29:26, 05 Feb. | ( 1881.000000) PPP IPCP Send Configuration ACK |
22:29:26, 05 Feb. | ( 1881.000000) PPP IPCP Receive Configuration Request |
22:29:26, 05 Feb. | ( 1881.000000) PPP IPCP Send Configuration Request |
22:29:25, 05 Feb. | ( 1880.020000) PPPoE is up - Down Rate=76344Kbps, Up Rate=19139Kbps; SNR Margin Down=6.0dB, Up=12.7dB |
22:29:25, 05 Feb. | ( 1880.000000) CHAP authentication successful |
22:29:25, 05 Feb. | ( 1879.960000) CHAP Receive Challenge |
22:29:25, 05 Feb. | ( 1879.960000) Starting CHAP authentication with peer |
22:29:25, 05 Feb. | ( 1879.960000) PPP LCP Receive Configuration ACK |
22:29:25, 05 Feb. | ( 1879.950000) PPP LCP Send Configuration Request |
22:29:25, 05 Feb. | ( 1879.950000) PPP LCP Receive Configuration Reject |
22:29:25, 05 Feb. | ( 1879.950000) PPP LCP Send Configuration ACK |
22:29:25, 05 Feb. | ( 1879.940000) PPP LCP Receive Configuration Request |
22:29:25, 05 Feb. | ( 1879.940000) PPP LCP Send Configuration Request |
22:28:37, 05 Feb. | ( 1831.360000) PTM over DSL is up |
22:26:11, 05 Feb. | ( 1685.390000) CWMP: session closed due to error: Could not resolve host |
22:26:11, 05 Feb. | ( 1685.380000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username |
22:26:11, 05 Feb. | ( 1685.370000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
22:25:40, 05 Feb. | ( 1655.090000) CWMP: session closed due to error: Could not resolve host |
22:25:40, 05 Feb. | ( 1655.070000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username |
22:25:40, 05 Feb. | ( 1655.070000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
22:25:40, 05 Feb. | ( 1654.780000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
22:25:38, 05 Feb. | ( 1653.260000) PTM over DSL is down after 4 minutes uptime |
22:25:38, 05 Feb. | ( 1653.260000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
22:25:36, 05 Feb. | ( 1650.750000) PPP LCP Send Termination Request [User request] |
22:25:24, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1247->[52.142.114.2]:443 on ppp3) |
22:25:03, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1296->[151.101.18.133]:443 on ppp3) |
22:24:51, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1288->[178.249.101.98]:443 on ppp3) |
22:24:51, 05 Feb. | BLOCKED 3 more packets (because of Packet invalid in connection) |
22:24:50, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1283->[13.224.226.104]:443 on ppp3) |
22:24:49, 05 Feb. | BLOCKED 1 more packets (because of First packet is Invalid) |
22:24:48, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1272->[13.224.132.36]:443 on ppp3) |
22:24:47, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1258->[143.204.189.37]:443 on ppp3) |
22:24:39, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1247->[52.142.114.2]:443 on ppp3) |
22:24:18, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1296->[151.101.18.133]:443 on ppp3) |
22:24:06, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1288->[178.249.101.98]:443 on ppp3) |
22:24:06, 05 Feb. | BLOCKED 3 more packets (because of First packet is Invalid) |
22:24:05, 05 Feb. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1283->[13.224.226.104]:443 on ppp3) |
22:24:04, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
22:24:03, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1272->[13.224.132.36]:443 on ppp3) |
22:24:02, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1258->[143.204.189.37]:443 on ppp3) |
22:23:54, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1247->[52.142.114.2]:443 on ppp3) |
22:23:38, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1287->[35.241.45.82]:443 on ppp3) |
22:23:33, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1296->[151.101.18.133]:443 on ppp3) |
22:23:29, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:1279->[34.240.2.137]:443 on ppp3) |
22:23:29, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1287->[35.241.45.82]:443 on ppp3) |
22:23:24, 05 Feb. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:1279->[34.240.2.137]:443 on ppp3) |
22:23:24, 05 Feb. | BLOCKED 1 more packets (because of Packet invalid in connection) |
Re: Internet dropping out every 5 minutes!
06-02-2021 9:23 AM
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@thurrafork This looks like a continuation of the previous problem - as you were advised at the time, it now looks as though you need to raise this via faults.plus.net.
Re: Internet dropping out every 5 minutes!
07-02-2021 10:32 AM
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Hello again
And now everything is fine again!
It was disconnecting like clockwork every 4 minutes for about 16 hours, and then last night it reconnected and stayed connected!
Nothing changed. I had attempted no fix. I had not wiggled the wiring.
Yes, this is very possibly associated with some ongoing underlying problem that may well rear it's head again, but it's so odd.
Previously it would be dropouts. Random. At it's worst a few times a day.
But this recent episode was unlike anything previous. It was so regular. It was so cyclical I was starting to think it might be some kind of overheat>shutdown>cooldown>restart>overheat pattern, but I just don't know.
Then I thought it might be something to do with the "PPP LCP Send Termination Request [User request]" log event, which always preceded each disconnect. This seems to have appeared quite often with Plusnet/BT connection issues, and was often found to be down to a faulty router.
I just don't know.
I have a boxed BT Smart Hub rattling around somewhere, so if problems reappear I might try swapping in that.
We'll see.
In the meantime, my unskilled speculation aside, does anyone have any notion as to what could cause this kind of 4 minute cycling disconnect pattern?
Thanks.
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