Internet dropping in and out.
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Internet dropping in and out.
29-01-2020 1:15 PM
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Re: Internet dropping in and out.
30-01-2020 11:19 AM
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Hi @Tim1100i,
Thanks for getting in touch.
I'm sorry to hear of the issue you're having and apologise the inconvenience this is causing you.
I've ran a diagnostic test on the line and this is not showing a fault, although it does show your router has been switched off a few times. I would advise to avoid switching off the router as it could prolong the situation, the router should be left on to find synchronisation itself. Repeat switching off of the router will get picked up as potential repeat disconnections so this may cause the dynamic line management software to slow your connection speed to compensate.
Please can you go through these troubleshooting steps and also connect to the test socket here.
If the issue persists feel free to raise a fault or come back to us. You will need an ADSL microfilter to do this, there should be a spare one in the router box we sent you however if not you can get a new one from the high street or online. They are reasonable inexpensive, I'd suggest using a new one to rule out interference from the filter itself.
Let us know how that goes.
Thanks - LF
Re: Internet dropping in and out.
30-01-2020 1:23 PM
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Re: Internet dropping in and out.
30-01-2020 5:17 PM
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No worries, @Tim1100i. It's probably the first thing that is done by anyone if a connection appears to be lost so it's not unusual.
I'm glad it's all working. The dynamic line management also works the other way so if the connection remains sound over the next few days the speed will start creeping up again.
Let us know if you need any further assistance.
Thanks - Tahir
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