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Internet dropping constantly with orange light

Steggers
Newbie
Posts: 1
Registered: 30-07-2017

Internet dropping constantly with orange light

I've had my fibre less than a month and it's constantly dropping connection and flashing orange, it does sort it self out after a minute or so and return to blue but it's making doing anything online impossible.

This is happening several times throughout the day, I've tried a new filter and constant resets .
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Internet dropping constantly with orange light

Sorry to hear about the issues you've had.

I can see your affected by a issue where uploads causes your router to lose connection.

I've added your account to the list of affected routers and we'll get a fix pushed out soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lifepreserver
Hooked
Posts: 5
Registered: 19-08-2009

Re: Internet dropping constantly with orange light

I'm also having the same issue, despite having a new router sent out.  I had to borrow another router just to get a stable connection.

Plusnet Help Team
Plusnet Help Team
Posts: 6,753
Thanks: 1,906
Fixes: 345
Registered: 21-04-2017

Re: Internet dropping constantly with orange light

Sorry for the problems. I've added your account to the list now too.

We'll get that sorted as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team