Internet dropping and cannot play LOL game
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Internet dropping and cannot play LOL game
Internet dropping and cannot play LOL game
07-11-2020 6:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The internet consistently dropping during the day with a few mins disconnection, and the dropping time can be last 20 mins around 11 pm every day.
And I cannot play League of Legends game on my mac, due to the Trying to Reconnect error message.
I used Virgin Media and BT Broadband on the same Macbook Pro before, but the issue never happens.
Please help, thanks.
Re: Internet dropping and cannot play LOL game
10-11-2020 12:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does the light on the front of your router change colour when the connection drops?
Re: Internet dropping and cannot play LOL game
10-11-2020 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nope, the router keeps showing the blue light.
Re: Internet dropping and cannot play LOL game
10-11-2020 10:13 PM - edited 10-11-2020 10:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the blue light is always on its not the internet but its the WiFi Dropping.
Does anything occur in your house hold at 11pm?
I know it sounds stupid, but if someone has a microwave on it can massively effect WiFi. Its not that is it?
It maybe worth considering buying a better router, the default router provided isn't the best WiFi router.
Re: Internet dropping and cannot play LOL game
11-11-2020 8:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ideally if you have a wired device, then test that when your broadband drops. If it works when your wireless devices don't then it would rule out your connection.
Someone at PlusNet should be able to check their connection logs, to see if they are noticing the drops their side.
Re: Internet dropping and cannot play LOL game
11-11-2020 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just play mobile gaming, I didn't use any other equipment when the dropping happens.
Do you know whether plusnet will provide another router? Thanks.
Re: Internet dropping and cannot play LOL game
11-11-2020 9:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fair enough @liz08077726
Let us know what router you're using? Is it a PlusNet Hub One?
If you can send someone some logs, (I am not around my sisters to check right now) it will show whether your connection is dropping because of a external connection fault, or because of the router being dodgy. It could be either to my mind.
Re: Internet dropping and cannot play LOL game
17-11-2020 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am using the Hub One. Do you know how to create logs?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Internet dropping and cannot play LOL game