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Internet dropping and cannot play LOL game

liz08077726
Hooked
Posts: 7
Thanks: 4
Registered: ‎07-11-2020

Internet dropping and cannot play LOL game

The internet consistently dropping during the day with a few mins disconnection, and the dropping time can be last 20 mins around 11 pm every day. 

 

And I cannot play League of Legends game on my mac, due to the Trying to Reconnect error message. 

 

I used Virgin Media and BT Broadband on the same Macbook Pro before, but the issue never happens.

 

Please help, thanks.

7 REPLIES 7
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Internet dropping and cannot play LOL game

Does the light on the front of your router change colour when the connection drops?

liz08077726
Hooked
Posts: 7
Thanks: 4
Registered: ‎07-11-2020

Re: Internet dropping and cannot play LOL game

Nope, the router keeps showing the blue light. 

Jambo
Hooked
Posts: 5
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Registered: ‎29-10-2020

Re: Internet dropping and cannot play LOL game

If the blue light is always on its not the internet but its the WiFi Dropping.

Does anything occur in your house hold at 11pm?

I know it sounds stupid, but if someone has a microwave on it can massively effect WiFi. Its not that is it?

It maybe worth considering buying a better router, the default router provided isn't the best WiFi router.

Alex
Community Veteran
Posts: 5,385
Thanks: 889
Fixes: 12
Registered: ‎05-04-2007

Re: Internet dropping and cannot play LOL game

Ideally if you have a wired device, then test that when your broadband drops. If it works when your wireless devices don't then it would rule out your connection.

Someone at PlusNet should be able to check their connection logs, to see if they are noticing the drops their side.

liz08077726
Hooked
Posts: 7
Thanks: 4
Registered: ‎07-11-2020

Re: Internet dropping and cannot play LOL game

I just play mobile gaming, I didn't use any other equipment when the dropping happens. 

 

Do you know whether plusnet will provide another router? Thanks.

Alex
Community Veteran
Posts: 5,385
Thanks: 889
Fixes: 12
Registered: ‎05-04-2007

Re: Internet dropping and cannot play LOL game

Fair enough @liz08077726 

Let us know what router you're using? Is it a PlusNet Hub One?

If you can send someone some logs, (I am not around my sisters to check right now) it will show whether your connection is dropping because of a external connection fault, or because of the router being dodgy. It could be either to my mind.

liz08077726
Hooked
Posts: 7
Thanks: 4
Registered: ‎07-11-2020

Re: Internet dropping and cannot play LOL game

I am using the Hub One. Do you know how to create logs?