Internet dropping/Signal weaker - no fix
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Internet dropping/Signal weaker - no fix
11-03-2019 1:57 PM
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Re: Internet dropping/Signal weaker - no fix
11-03-2019 3:10 PM
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Hi there,
I've just been looking into this and bearing in mind what you've mentioned it sounds like 2 different issues might be affecting you.
There's obviously an issue with WiFi affecting your devices, are your devices Windows, Android or Apple based or is there a mix?
I ask as some customers have found it helpful to separate the 2.4ghz and 5ghz channels. If you haven't done so already too it would be a good idea to try using an app like WiFi Analyzer or inSSIDer to make sure the router is using the best available wireless channel.
With regards to the internet drops, the changes in the router lights indicate that the connection is being lost due to a loss of synch (the broadband signal on the line) as per the graph below we've seen a high amount of connection drops prior to the past 4 days, does that line up with your experience? Line tests don't pinpoint any obvious causes but if you're still seeing connection drops it would still be a good idea to go through some troubleshooting next: https://goo.gl/Rnae7N after that you can report a fault at http://faults.plus.net do please keep us posted either way.
Re: Internet dropping/Signal weaker - no fix
11-03-2019 4:44 PM
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Hi Adam
Thank you for the reply
The devices are a combination of Apple, Android & Windows.
I have followed the instructions previously to separate the 2.4 & 5 ghz channels. I am not at home right now but I think that each channel is stronger at different parts of my property.
The drops have been occurring for much longer than four days - this has been multiple weeks of drops and poor performance. I will follow the troubleshooting guide.
Thanks
Jonny
Re: Internet dropping/Signal weaker - no fix
11-03-2019 5:26 PM
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