Internet dropped.
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- Internet dropped.
10-05-2019 4:24 PM
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About 2 hours ago. I was just randomly browsing the web when my internet dropped out suddenly. Has not come back since. Ive tried different routers.
It connects to the dsl but then not the broadband. Rebooted a few times also and nothing has worked. Im on a wired connection also.
Can this be looked into please. As i rely on my internet pretty heavily. Thanks.
Fixed! Go to the fix.
Re: Internet dropped.
10-05-2019 5:15 PM
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Hi @Nick001, sorry to hear you're experiencing connection issues.
Testing is flagging up a potential external issue and advises that an appointment isn't required at this time (Although this could change, but we'll let you know if it does)
I've raised this with our suppliers for further investigation and our faults team will keep you updated via the ticket on your account Here.
Apologies for any inconvenience this is causing. Thanks for your patience.
Re: Internet dropped.
10-05-2019 5:20 PM
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Re: Internet dropped.
10-05-2019 6:31 PM
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Hi @Nick001
There's no specific timescale on the fault ticket at present, however, our suppliers have locked down our ability to cancel or change the fault, which usually means the work is imminent.
I'll take a look at this on Monday for you and see if further information/progress has been updated.
Best wishes
Dave
Re: Internet dropped.
11-05-2019 10:33 AM
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Re: Internet dropped.
11-05-2019 4:11 PM
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Hi @Nick001, thanks for your post.
The only update we've had so far is that BTWholesale haven't detected a fault and are continuing with further diagnostics.
I'm sorry I'm not able to give you any further updates at all.
13-05-2019 10:16 AM
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Hi @Nick001
Thanks for bearing with us whilst our suppliers resolved this for you.
I can see that my colleague has updated your fault ticket here, however, in case you haven't had the opportunity to review this, I can confirm that the engineering work took place over the weekend and your connection is now stable with the appropriate speeds.
Please let us know if there's anything else you need.
Best wishes
Dave
Re: Internet dropped.
13-05-2019 12:33 PM
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It was fixed within 27 hours.
Re: Internet dropped.
13-05-2019 12:41 PM
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You're more than welcome, Nick.
If there's anything else you need, just drop us a line.
Take care
Dave
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