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Internet down

Nick001
Grafter
Posts: 44
Thanks: 15
Registered: ‎03-02-2019

Internet down

Hello.

Odd request. As I haven't got time to phone currently?
My roomates have told me that the
Internet been down most of the day.
I'm at work so I can't attempt to fix it myself and I'm being bothered every 20m with them moaning lol.
Can I ask if there is Internet trouble in the area or is it just us?
Been told there is a dial tone and all basic troubleshooting has been done.
Still down apparently.

Any help would be appreciated. Thanks.
5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 25,561
Thanks: 4,764
Fixes: 1,207
Registered: ‎11-01-2008

Re: Internet down

try raising a fault on https://faults.plus.net - that will run basic checks if you haven't got time to sit on the phone.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Nick001
Grafter
Posts: 44
Thanks: 15
Registered: ‎03-02-2019

Re: Internet down

Thank-you was very helpful being able to do that at work. Fault raised. I'll investigate personally when I get home tomorrow. Thanks again
Nick001
Grafter
Posts: 44
Thanks: 15
Registered: ‎03-02-2019

Re: Internet down

Just had a random thought this morning and 100% a scam but it cannot be an coincidence.
That about 24-48 hrs before the Internet went down we got a phoney call from 'BT' saying we would be disconnected in 24-48 hrs due to illegal transactions on the account or something like that.
Any advisement on that?
I do wonder if our line has been ddosd by whoever it was and if there was anyway of finding out if this is the case.
dvorak
Moderator
Moderator
Posts: 25,561
Thanks: 4,764
Fixes: 1,207
Registered: ‎11-01-2008

Re: Internet down

That's an absolute scam, any action on your account would be by Plusnet for a start.
You would also have lots of letters about debt collection and your net would still work, albeit redirected to a payment page.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Nick001
Grafter
Posts: 44
Thanks: 15
Registered: ‎03-02-2019

Re: Internet down

Oh yeah 100% a scam. Just weird the timings matched up almost perfectly with it.
I will await the outcome of the tests on the line later on.
thanks.