cancel
Showing results for 
Search instead for 
Did you mean: 

Internet disconnects every time a telephone call comes in

Flybouy
Hooked
Posts: 8
Registered: ‎20-03-2017

Internet disconnects every time a telephone call comes in

Every time my landline phone rings the internet disconnects. Not the wifi but everything. Even hard wired devices. I have had this problem from day one but as we don't receive too many land line calls I didn't really follow it up but now its getting tedious. Any suggestions on how to fix this.

5 REPLIES
azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: ‎16-10-2015

Re: Internet disconnects every time a telephone call comes in

You need to give more details of how your phones and router are connected to the phone line.

Does your master socket have separate sockets for phone & router ? or are you using a microfilter ?

If using microfilter, have you got 1 on every extension socket that is in use ?

 

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Internet disconnects every time a telephone call comes in

Sorry to hear you're having issues.

Our tests aren't showing any obvious cause of this.

As advised above if you can provide details of how you have things setup we'll be able to advise further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Flybouy
Hooked
Posts: 8
Registered: ‎20-03-2017

Re: Internet disconnects every time a telephone call comes in

Thanks for the prompt reply. The telephone line goes into the micro filter and splits into the Plusnet router and the base unit for my deck phone. There are no other phones connected.

 

As soon as the landline rings the plus net hub goes orange after a few seconds and internet disconnects.

 

Does that help?

Community Veteran
Posts: 1,639
Thanks: 296
Fixes: 35
Registered: ‎13-08-2015

Re: Internet disconnects every time a telephone call comes in

You could try replacing the microfilter, otherwise give support a call and report the fault.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Internet disconnects every time a telephone call comes in

I'd recommend plugging your phone handset and router into the test socket

If you're still having the issue and assuming your phone service works fine with no other equipment plugged in, this would need to be reported to us as a broadband fault at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team