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Internet disconnections

rgilyead
Grafter
Posts: 25
Thanks: 2
Registered: ‎14-07-2016

Internet disconnections

For the last few weeks I have been getting seemingly random internet disconnections. This shows as a "No Internet connection" message in Chrome browser. I then run network diagnostics and it shows a red light against "ISP". When I then follow the diagnostic instructions, the connection is restored immediately. I thought it might be wireless connectivity but I m getting random disconnects on my TV which is wired directly into the Plusnet Hub router. A couple of times, whilst watching a film on Netflix, the connection has dropped kicking me out of Netflix altogether. By the time I restart the Netflix service, the connection is back up. Any ideas? What further info is needed for diagnosis?

3 REPLIES 3
rgilyead
Grafter
Posts: 25
Thanks: 2
Registered: ‎14-07-2016

Re: Internet disconnections

Any chance of someone taking a look? Thanks.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Internet disconnections

We're really not seeing many disconnections from here:

 

Testing your line isn't showing any issues either:

Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps

 

When these disconnections happen do you notice if anything changes with the lights on the router?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rgilyead
Grafter
Posts: 25
Thanks: 2
Registered: ‎14-07-2016

Re: Internet disconnections

Just checked and light seems normal blue. I will check out the wireless repeater at the back of the house as that may be causing problems. Doesn't explain the TV dropouts though.