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Internet cuts out multiple times a week.

eriksm
Newbie
Posts: 3
Registered: ‎28-03-2021

Internet cuts out multiple times a week.

The internet has been cutting out multiple times a week out of the blue, lasts about 5 minutes and then is back to normal like nothing happened. The hub flashes orange while it's happening.

4 REPLIES 4
MauriceC
Superuser
Superuser
Posts: 4,071
Thanks: 2,492
Fixes: 17
Registered: ‎10-04-2007

Re: Internet cuts out multiple times a week.

Is your phone fed by an overhead cable by any chance?  Could well be a loose or corroded joint in the cable, so well worth a quick external check.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

eriksm
Newbie
Posts: 3
Registered: ‎28-03-2021

Re: Internet cuts out multiple times a week.

Don't believe we have overhead cables, nothing looks loose either way.

Mustrum
Community Veteran
Posts: 2,521
Thanks: 575
Fixes: 56
Registered: ‎13-08-2015

Re: Internet cuts out multiple times a week.

Try dialling 17070 option 2? Is it quiet? 

eriksm
Newbie
Posts: 3
Registered: ‎28-03-2021

Re: Internet cuts out multiple times a week.

Yes it's quiet.