Internet connection very frustrating

[#1]

My internet connection keep dropping, really struggling to complete my shopping and same cases don’t know if I have paid as it crashes and dropped while completing the purchase. Really frustrating can you please someone advice?!?!
If I make mistake of calling then plusnet customer service waste minimum half an hour of my time.
It force me to use to use my mobile data and keep increasing my internet data as this fibre FAST INTRRNET doesn’t work.
Any help will be much appreciated!!!!

[#2]

Sorry to hear you're having issues with your connection.

I can see we've identified a external fault with your line which has been raised for further investigation.

We'll update you as soon as we know more

[#3]

it will greatly help if it can resolved. 

awaiting your feedback and update

3. Firmware version:

Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown

[#4]

Hi @Amina78

Thanks for coming back to us.

We're still awaiting an update from our suppliers on this one. Just FYI, we've opened a fault ticket for you here and will provide additional information there as soon as we have it.

Best Wishes

Dave

[#5]

Hi @Amina78

Thanks for your patience whilst I tracked this for you. 

I can see that an engineer attended yesterday and located a fault externally to the premises. The engineer is now reporting the issue is resolved and your connection has been stable for around six hours. How are things looking from your side?

Could you monitor the connection over the next 24 hours and let us know how you get on? We're happy to escalate this back to our suppliers if need be.

Best wishes

Dave