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Internet connection unreliable
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Internet connection unreliable
02-12-2014 4:26 PM
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I have been a Plusnet customer for many years and have always been very satisfied with their service.
However, I have recently found the reliability of my internet connection is very poor. I work from home two days per week, which requires me to connect to a vpn. At least 2-3 times during my working hours, the connection cuts out, requiring me to repeat the vpn login process. I sometimes lose work as a result.
The occasional dropped connection had been going on for several months, and I thought I could improve this by switching to fibre. If anything, it is now worse, with more frequent interruptions and a couple of longer outages (For example, this past Friday (29/11/14), there was no internet for several hours. When I tried to ring Plusnet, the wait time was greater than 30 minutes.)
I was just wondering if anyone else has been experiencing this, or if it is perhaps specific to my local fibre installation.
However, I have recently found the reliability of my internet connection is very poor. I work from home two days per week, which requires me to connect to a vpn. At least 2-3 times during my working hours, the connection cuts out, requiring me to repeat the vpn login process. I sometimes lose work as a result.
The occasional dropped connection had been going on for several months, and I thought I could improve this by switching to fibre. If anything, it is now worse, with more frequent interruptions and a couple of longer outages (For example, this past Friday (29/11/14), there was no internet for several hours. When I tried to ring Plusnet, the wait time was greater than 30 minutes.)
I was just wondering if anyone else has been experiencing this, or if it is perhaps specific to my local fibre installation.
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Re: Internet connection unreliable
02-12-2014 7:06 PM
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Hi goldfishes,
Sorry to hear about the issue you've mentioned.
Diagnostic tests and checks against your account aren't actually showing any issues.
If the connection itself continues to drop I'd report a fault with us: http://faults.plus.net
Sorry to hear about the issue you've mentioned.
Diagnostic tests and checks against your account aren't actually showing any issues.
If the connection itself continues to drop I'd report a fault with us: http://faults.plus.net
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