cancel
Showing results for 
Search instead for 
Did you mean: 

Internet connection locking up

FIXED
phillips777
Hooked
Posts: 7
Fixes: 1
Registered: 05-08-2016

Internet connection locking up

Hi, My Internet connection keeps locking up. If I drop and reconnect my wifi connection it is Ok. This happens on my Laptop, Phone and Tablet. Is my router knacked?

13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet connection locking up

By drop and re-connect do you mean rebooting the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
phillips777
Hooked
Posts: 7
Fixes: 1
Registered: 05-08-2016

Re: Internet connection locking up

No, drop and reconnect my wifi connection.

phillips777
Hooked
Posts: 7
Fixes: 1
Registered: 05-08-2016

Re: Internet connection locking up

Any ideas on this, or should I take my business elsewhere?

phillips777
Hooked
Posts: 7
Fixes: 1
Registered: 05-08-2016

Re: Internet connection locking up

I cannot get an answer via Telephone, Chat or Forum. Maybe cancelling my payments will get your attention!!!

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Internet connection locking up

OK can you just run through these checks please and then monitor this and let us know how you get on https://www.plus.net/help/broadband/connection-troubleshooting/

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
phillips777
Hooked
Posts: 7
Fixes: 1
Registered: 05-08-2016

Re: Internet connection locking up

Fix

Swopped my router and swopped channels. Is a lot better now! Cheers!

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Internet connection locking up

No problems and if you need any further assistance then just get in touch and we'll be more than happy to help

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Internet connection locking up

Unfortunately too late for me, changing supplier Friday, have been very happy with Plusnets product and especially customer service.

But over that last few months have noticed my internet speed going up and down like a Yoyo, and as has been previously mentioned losing completely , I waited 1 Week for Openreach engineer to call last Tuesday , he suggested the problem was with Plusnet as on his tests my potential download speed is 72 Mb but was throttled back to 38 for my package, recently I was lucky to get 20Mb.

I hope I will receive a credit for my problems ?

 

SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Internet connection locking up

Could I Have a reply please.

SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Internet connection locking up

Unbelievable not a single reply about over 1 months fault on my fibre internet , how Plunet has changed, makes you think again about ever coming back, sorry but it's true.

SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Internet connection locking up

So frustrating, although I have now left still getting numerous requests for me to set up DD's  I have previously cancelled. 

Plusnet have provided excellent service but seem unable to let go, perhaps some one can investigate PLEASE.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Internet connection locking up

Sorry for the lack of reply here.

 

Looking over the account I can see you've been refunded for the downtime on your recent fault, this was issued 2 days ago and should arrive in your bank account within 7-10 working days of this.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Internet connection locking up

Thanks Chris.