Internet connection locking up

[#1]

Hi, My Internet connection keeps locking up. If I drop and reconnect my wifi connection it is Ok. This happens on my Laptop, Phone and Tablet. Is my router knacked?

[#2]

By drop and re-connect do you mean rebooting the router?

[#3]

No, drop and reconnect my wifi connection.

[#4]

Any ideas on this, or should I take my business elsewhere?

[#5]

I cannot get an answer via Telephone, Chat or Forum. Maybe cancelling my payments will get your attention!!!

[#6]

OK can you just run through these checks please and then monitor this and let us know how you get on https://www.plus.net/help/broadband/connection-troubleshooting/

[#7 · Accepted solution]

Swopped my router and swopped channels. Is a lot better now! Cheers!

[#8]

No problems and if you need any further assistance then just get in touch and we'll be more than happy to help

[#9]

Unfortunately too late for me, changing supplier Friday, have been very happy with Plusnets product and especially customer service.

But over that last few months have noticed my internet speed going up and down like a Yoyo, and as has been previously mentioned losing completely , I waited 1 Week for Openreach engineer to call last Tuesday , he suggested the problem was with Plusnet as on his tests my potential download speed is 72 Mb but was throttled back to 38 for my package, recently I was lucky to get 20Mb.

I hope I will receive a credit for my problems ?

[#10]

Could I Have a reply please.

[#11]

Unbelievable not a single reply about over 1 months fault on my fibre internet , how Plunet has changed, makes you think again about ever coming back, sorry but it's true.

[#12]

So frustrating, although I have now left still getting numerous requests for me to set up DD's  I have previously cancelled. 

Plusnet have provided excellent service but seem unable to let go, perhaps some one can investigate PLEASE.

[#13]

Sorry for the lack of reply here.

Looking over the account I can see you've been refunded for the downtime on your recent fault, this was issued 2 days ago and should arrive in your bank account within 7-10 working days of this.

[#14]

Thanks Chris.