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Internet connection dropping every few minutes

beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Internet connection dropping every few minutes

For the last hour or so the internet connection has been dropping every few minutes. The modem lights don't change from green as far as I can tell. I've rebooted the router and just reconnected on other occasions but the connection just keeps dropping.
Any ideas what could be causing it? The modem logs give no clues.
8 REPLIES
subi211
Dabbler
Posts: 10
Registered: ‎31-08-2014

Re: Internet connection dropping every few minutes

I'm getting this as well, and have been since yesterday (3/10/15).  Sometimes the router will notice it's dropped the connection, go red and then manage to reconnect, but most of the time I have to manually reset it.
EDIT: I've had a problem similar to this one for a while, but it's got really bad over this weekend.
beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Re: Internet connection dropping every few minutes

The connection seemed to stabilize yesterday afternoon, but it's just disconnected again. Had to reboot the router this time, reconnect was having no effect.
subi211
Dabbler
Posts: 10
Registered: ‎31-08-2014

Re: Internet connection dropping every few minutes

This stabilized for me around mid-morning yesterday, but started again this morning.  It dropped and reconnected three times in the half-an-hour I was having breakfast.
I went through the troubleshooter, but it found no problems.  Although the final connect-directly-to-BT-router test was hard to do as the fault is intermittant.
beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Re: Internet connection dropping every few minutes

Started again around 11pm last night. Had to reboot router, but after that I gave up and went to bed. After some two and a half years of a stable connection this is annoying. Would be interested to see what Plusnet can see on the connection logs.
beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Re: Internet connection dropping every few minutes

And twice again in the last hour. It's beginning to get on my nerves now.
beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Re: Internet connection dropping every few minutes

This mornings router log:
[Internet connected] IP address: 87.112.140.108, Monday, October 12,2015 10:42:47
[Internet disconnected] Monday, October 12,2015 10:41:21
[Internet connected] IP address: 80.189.49.161, Monday, October 12,2015 10:36:42
[Internet disconnected] Monday, October 12,2015 10:35:09
[Internet connected] IP address: 146.198.92.214, Monday, October 12,2015 10:12:20
[Internet disconnected] Monday, October 12,2015 10:11:02
[Internet connected] IP address: 146.199.135.252, Monday, October 12,2015 10:00:42
[Internet disconnected] Monday, October 12,2015 09:58:47
[Internet connected] IP address: 87.112.2.2, Monday, October 12,2015 09:39:27
[Internet disconnected] Monday, October 12,2015 09:37:46
[Internet connected] IP address: 87.112.235.93, Monday, October 12,2015 09:30:26
[Internet disconnected] Monday, October 12,2015 09:28:40
[Internet connected] IP address: 87.114.149.185, Monday, October 12,2015 09:21:30
[Internet disconnected] Monday, October 12,2015 09:19:57
[Internet connected] IP address: 80.189.106.114, Monday, October 12,2015 09:13:38
[Internet disconnected] Monday, October 12,2015 09:12:15
I have been out for a couple of hours and this happened. I've just gone through the performance to raise a ticket but there is no ticket number given any more? Do no PN staff read these forums any more?
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gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: Internet connection dropping every few minutes

By reporting it at http://faults.plus.net
beagle
Dabbler
Posts: 18
Registered: ‎29-01-2013

Re: Internet connection dropping every few minutes

Thanks, just edited my post to say I'd done that. cheers.