Internet connection dropped overnight
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- Re: Internet connection dropped overnight
28-07-2019 9:09 AM
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I woke up this morning to find my internet connection to Plusnet not working. It was working about 6 hours previously before I went to bed. I've double-checked my router and all the correct settings are still entered. All lights are green, including the physical line connection. There is also the usual connection tone when using the handset.
Please tell me you can see something wrong at your end so I'm not going mad! Password authentication or something like that?
I have screenshots of my router connection if needed.
Thanks.
Fixed! Go to the fix.
Re: Internet connection dropped overnight
on 28-07-2019 2:17 PM - last edited on 28-07-2019 6:24 PM by Mav
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More information. My router is a Billion 8800AXL. Line sync speed 70115 Kbps down 20000 Kbps up. Error log just repeats the following:
Jan 1 00:14:18 daemon notice syslog: PPP: Start to connect ...
Jan 1 00:14:41 daemon err syslog: pppd:Couldn't get channel number: Transport endpoint is not connected
Jan 1 00:14:41 daemon notice syslog: pppd:Couldn't reset tty to normal line discipline: Inappropriate ioctl for device
Jan 1 00:14:41 daemon notice syslog: pppd: Doing disconnect
I've reset my router and entered my PPPOE details again (checking they match the Plusnet net website details on my phone).
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Internet connection dropped overnight
28-07-2019 3:32 PM
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28-07-2019 5:56 PM - edited 28-07-2019 5:57 PM
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I don't believe it... I had entered my username wrong in the router. All working now.
But there WAS a problem last night / this morning (before I reset my router) ... honest!
Sorry for the messing about!
Re: Internet connection dropped overnight
29-07-2019 9:54 AM
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Hello @coolyazz1,
Sorry for the delay in responding, we are happy that you are back online.
Please get back to us if you need any further assistance.
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- Re: Internet connection dropped overnight