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Internet connection down past 5 hours!

TomB1066
Hooked
Posts: 5
Thanks: 1
Registered: ‎17-05-2021

Internet connection down past 5 hours!

No connection, reset modem. Cannot configure/detect connection. Called helpline who confirmed a MSO (major systems outage) in my area (rg8 0). Plusnet website says no problems reported!
9 REPLIES 9
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Internet connection down past 5 hours!

@TomB1066 Welcome to the forums. Unfortunately, Plusnets system only recognises MSO's which cover Exchange areas - like in your case - Nottingham as a whole. This site:https://status.zen.co.uk/broadband/ is a little more informative.

John
RichardB
Aspiring Champion
Posts: 808
Thanks: 264
Fixes: 27
Registered: ‎19-11-2008

Re: Internet connection down past 5 hours!

Does the BT status checker provide any more details on the MSO fault?

https://www.bt.com/help/check-service-status

TomB1066
Hooked
Posts: 5
Thanks: 1
Registered: ‎17-05-2021

Re: Internet connection down past 5 hours!

Thanks. Checked my phone area 01491 and nothing reported.
TomB1066
Hooked
Posts: 5
Thanks: 1
Registered: ‎17-05-2021

Re: Internet connection down past 5 hours!

BT not showing problem either?
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Internet connection down past 5 hours!

@TomB1066 If BT aren't, my link won't - it is a direct link. Makes the original claim a little suspicious, especially given the length of your disconnection.

John
TomB1066
Hooked
Posts: 5
Thanks: 1
Registered: ‎17-05-2021

Re: Internet connection down past 5 hours!

Yes it is odd. Others on my village Facebook now posting similar. Have green light on modem but no connection.
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Internet connection down past 5 hours!

In which case, it is probably a 'mini-MSO' - although the BT site usually report those too, but at least you know it isn't just you.

John
TomB1066
Hooked
Posts: 5
Thanks: 1
Registered: ‎17-05-2021

Re: Internet connection down past 5 hours!

True. Thank you very much for the links and trying to help.
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 331
Thanks: 79
Fixes: 17
Registered: ‎01-12-2020

Re: Internet connection down past 5 hours!

Hey @TomB1066, I'm sorry to hear that you were having problems with your services yesterday. I've ran a test on the line this morning and can see that your connection is now back up and running, and appears to be working normally. Please feel free to reach out if you have any further issues at all.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds