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Internet Spped has dropped from 45mbs to 35mbs.

martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Internet Spped has dropped from 45mbs to 35mbs.

Hello Plusnet,

Would it be possible to remove my current profile (37.5mbps) down / 6.5 up  and force a higher profile so that I can get the speed I used to experience.

My line is currently syncing at 62 mbps. NOt sure what happened.

Post Inspired by @stranky h/t

 

 

 

Tags (3)
19 REPLIES 19
stranky
Dabbler
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Registered: ‎22-05-2018

Re: Internet Spped has dropped from 45mbs to 35mbs.

Glad I inspire someone! @martin1959  Smiley

If you ever want to see your profile set by openreach, you can do the following:

Go to speedtest.btwholesale.com , run the speed test.
Then click on Additional Diagnostic , click on Telephone Number (DN)

Enter in your landline phone number for your plusnet phone line

Then click Run Diagnostic

That page will list your profile openreach have set on your download/upload.

I'm sure Plusnet can also just provide that information ^

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Internet Spped has dropped from 45mbs to 35mbs.

@martin1959 

There are a few potential causes for this:

1. Your line has been banded and you need Plusnet to request a DLM reset.

2. You have a static IP address and Plusnet have set an incorrect profile.

3. You have too many errors on your line.

Have you tried a factory reset by pushing a paperclip or similar in to the hub reset hole, keeping the switch closed for about 30 seconds?

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If it fixed it,  help others - select 'This Fixed My Problem'

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Internet Spped has dropped from 45mbs to 35mbs.

Good evening @martin1959

 

Thanks a lot for reaching out and I'm sorry for the recent drop in sync speed. You're right, it does look the line is being banded. The line itself can actually achieve speeds of up to around 55Mbps, though at the moment, Openreach are banding it at 40Mbps. Our system hasn't adjusted the connection speed, which is why you might see it saying 45.2Mbps on your Member Centre. disregard this for now.

 

The Broadband profile is currently Downstream: 0.128M-40M with Retransmission (High). Upstream: 0.128M-20M with Retransmission (Low), and the download sync speed is 39.9Mbps.

 

As there are no line issues that are apparent, and there's clearly room for improvement on the line, I'll raise this matter with my colleague, to see whether a Profile reset is appropriate here. I'll be back in touch tomorrow afternoon with a further update.

 Adam
 Plusnet Help Team - Leeds
martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

thanks @adam945 looking fwd to hearing from you. have a great evening!
martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

thanks @stranky
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Internet Spped has dropped from 45mbs to 35mbs.

Good morning @martin1959

First of all I'd like to apologise for the delayed response. not sure why I said I'd be back in touch on a day that I wasn't in, it was a long week!

anyway, we'll be raising a request with Openreach later today to have the broadband profile reset, this should give your speeds a bit of an increase. Profile resets can take around three working days, so give us a shout later in the week if you're having any further issues.

 Adam
 Plusnet Help Team - Leeds
martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

thanks @adam945

martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

@adam945  not so good today ... jusy keeping you in the pic

 

Gandalf
Community Gaffer
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Re: Internet Spped has dropped from 45mbs to 35mbs.

Thanks for the update @martin1959

I'm sorry to see you're having issues with your speed. 

We've submitted the reset earlier on, let us know how it goes over the next few days.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

Hi @Gandalf and @adam945 
Looking at the latest test on the btwholsale test site (image attached). Can my upload be bettered as well? I use a vpn and would get a buzz if I could upload faster than 7-8 Mbs.

dvorak
Moderator
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Re: Internet Spped has dropped from 45mbs to 35mbs.

Was your speed test done over vpn? They add a whole new layer of latency and speed implications.
You'd need to do a speed test without the VPN to get a good picture of your true upload speed.
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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Internet Spped has dropped from 45mbs to 35mbs.

Hi @martin1959

I'm glad to see your download speed has improved to around 62mbps. The upload speed estimates of your line are between 7.7mbps to 11.9mbps and line tests aren't showing any issues. I agree with @dvorak though, try running a speed test without your VPN on as they're often known to cause performance problems.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

HI @dvorak Good thought , but vpn was def off when doing the test.

martin1959
Grafter
Posts: 26
Thanks: 3
Registered: ‎30-07-2021

Re: Internet Spped has dropped from 45mbs to 35mbs.

Hello @Gandalf @adam945 Not sure where the 62mps comes from as I get 43.8 which is an improvement but not quite 62Mbs.

 

I used to get 55Mbs for most of the time I have been with Plusynet.

 

ANy ideas on the upload restriction as the bt wholesale checker says profile is at 20Mbs I get 8 on a good day.

Is there another package available with higher throughput Smiley

thanks

M