Internet Speed Dropped Recently
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Internet Speed Dropped Recently
25-07-2017 2:16 PM
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Hi all, my download speed has dropped and been consistently low for over 2 weeks now. My router still syncs at 80mb and im getting a maximum of around 37mb down
I've tried using both my plusnet router and my third party router. The third party router tends to be faster.
Re: Internet Speed Dropped Recently
25-07-2017 4:24 PM
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Our tests aren't showing any cause for this.
Is this over a wired or wireless connection?
If wired can you run a speedtest here and let us know the results
Re: Internet Speed Dropped Recently
25-07-2017 6:12 PM
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Wired, connection used to be fine; results of BTW test:
Download speed 35.23
Upload: 15.98
ping: 40.5
Stats from router:
Upstream | Downstream | |
---|---|---|
Current Rate(kbps) | 20000 | 79987 |
Max Rate(kbps) | 32756 | 92959 |
SNR Margin(dB) | 13.4 | 9.5 |
Line Attenuation(dB) | 9.1 | 4.7 |
Errors(pkts) | 5 | 28 |
Re: Internet Speed Dropped Recently
26-07-2017 10:03 AM
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My tests aren't identifying any issues.
Can you run a BT speedtest for me please at http://www.speedtest.btwholesale.com using a wired connection.
Please ensure that no other devices are connected to the router (wired or wireless), and there are no open background tasks on the PC you're using.
Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.
Cheers,
Anoush
Re: Internet Speed Dropped Recently
26-07-2017 5:30 PM
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Re: Internet Speed Dropped Recently
27-07-2017 9:03 AM
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That seems to be a known issue for some circuits, I've made our suppliers aware it's affecting yours.
Do you experience the same speed issues across multiple devices [ideally all ethernet]?
Re: Internet Speed Dropped Recently
27-07-2017 4:19 PM
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I only have 1 PC connected by ethernet. The speed was at one point as low as 20mb but increased from there slowly until around 36mb where it has now been for about a week.
Re: Internet Speed Dropped Recently
27-07-2017 5:10 PM
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Re: Internet Speed Dropped Recently
28-07-2017 8:58 PM - edited 28-07-2017 8:59 PM
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I would love to but only have my pc to test with.
I managed to get through the further diagnostics section on the bt speed tester:
https://www.plus.net/wizard/attachment.html?contact_id=216675872
So the results weren't actually displayed.
Re: Internet Speed Dropped Recently
31-07-2017 11:37 AM
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