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Internet Drop outs during teams calls

LaraBrad
Newbie
Posts: 1
Registered: Friday

Internet Drop outs during teams calls

The wifi connection has been split into 2.4 and 5 GHz but despite this I am having issues with the connection being disrupted and dropping out during teams calls in the daytime, this is when no other devices are connected to the router. I have tried using an extender and without extender but this doesn't seem to fix the issue. 

 

3 REPLIES 3
corringham
Seasoned Pro
Posts: 555
Thanks: 284
Fixes: 6
Registered: ‎25-09-2015

Re: Internet Drop outs during teams calls

Teams calls with video over an ADSL connection are likely to have problems - there just isn't enough upstream bandwidth. That is one of the reasons I abandoned ADSL in favour of 4G.

Depending on your connection speed you may find Teams will be more stable if you have your video turned off (although that rather defeats one of the advantages of Teams).

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,237
Thanks: 5,917
Fixes: 985
Registered: ‎21-04-2017

Re: Internet Drop outs during teams calls

I've been looking into this and the tests aren't showing any issues with the broadband signal going into your router at a download speed of 65.5mbps and an upload speed of 20mbps (I've asked the mods to move your thread to the fibre board), the broadband connection's been stable with no drops for the last 15 days too.

Are your devices connecting onto the 2.4GHz or 5GHz when you're having issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 24,785
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Registered: ‎11-01-2008

Re: Internet Drop outs during teams calls


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

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If it fixed it click 'This fixed my problem'