Internet Down - Orange flashing light on router

[#1]

Hi,

As of approximately 8pm May 23rd our internet went down.

The router has an orange flashing light on.

I have tried restarting, turning on and off, replaced the filter.

There are no other phones or anything else connected to the line.

Please help!!

[#2]

Does your landline phone work ?

[#3]

I don't know, I don't have a telephone to try.

[#4]

Can you borrow one ?

[#5]

May 25th, still no internet.

I have tried another router and it identified the line as VDSL, but no connection.

Also, no response from Plusnet - could someone please take a look and see what is happening?

[#6]

Hi @robertgibbons 

Sorry to hear about that.

I have tested your line and there is no fault but we can see that router is out of sync. Can you please double check if you will have exactly same problem when router will be connected to test socket after removing face plate?

https://www.plus.net/help/broadband/connection-troubleshooting/

This may help.

I can see that there is already open ticket on your account, once you will complete Own Domain Checks and if it still won't work, just comment on this ticked and someone will be in touch.

[#7]

Hi Piotr,

Thank you for your help.

Unfortunately, that did not fix it - it's still flashing orange.