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Internet Down - Orange flashing light on router

robertgibbons
Hooked
Posts: 5
Registered: ‎17-09-2019

Internet Down - Orange flashing light on router

Hi,

As of approximately 8pm May 23rd our internet went down.

The router has an orange flashing light on.

I have tried restarting, turning on and off, replaced the filter.

There are no other phones or anything else connected to the line.

Please help!!

6 REPLIES 6
Champnet
Aspiring Hero
Posts: 2,655
Thanks: 1,013
Fixes: 13
Registered: ‎25-07-2007

Re: Internet Down - Orange flashing light on router

Does your landline phone work ?

robertgibbons
Hooked
Posts: 5
Registered: ‎17-09-2019

Re: Internet Down - Orange flashing light on router

I don't know, I don't have a telephone to try.

Bogbody
Aspiring Pro
Posts: 181
Thanks: 47
Fixes: 4
Registered: ‎23-02-2020

Re: Internet Down - Orange flashing light on router

Can you borrow one ?
robertgibbons
Hooked
Posts: 5
Registered: ‎17-09-2019

Re: Internet Down - Orange flashing light on router

May 25th, still no internet.

I have tried another router and it identified the line as VDSL, but no connection.

Also, no response from Plusnet - could someone please take a look and see what is happening?

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Internet Down - Orange flashing light on router

Hi @robertgibbons 

Sorry to hear about that.

I have tested your line and there is no fault but we can see that router is out of sync. Can you please double check if you will have exactly same problem when router will be connected to test socket after removing face plate?

https://www.plus.net/help/broadband/connection-troubleshooting/

This may help.

I can see that there is already open ticket on your account, once you will complete Own Domain Checks and if it still won't work, just comment on this ticked and someone will be in touch.

robertgibbons
Hooked
Posts: 5
Registered: ‎17-09-2019

Re: Internet Down - Orange flashing light on router

Hi Piotr,

Thank you for your help.

Unfortunately, that did not fix it - it's still flashing orange.