Internet Connection & WiFi Issues
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Internet Connection & WiFi Issues
06-07-2020 9:29 PM
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The WiFi signal has also dropped dramatically to what it originally was. Please tell us there is a reasonable reason for this
Re: Internet Connection & WiFi Issues
09-07-2020 11:34 AM
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Hi @pedleyclan, sorry to hear of the problems with the connection. I've checked your line this found no issues. As per the graph below the connection is fairly stable as well.
If you've noticed a drop in wireless performance/signal, I'd recommend first running through our wireless performance guide here: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Re: Internet Connection & WiFi Issues
10-07-2020 2:55 PM
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We are suffering similar frequent drop outs too. I am noticing an increasing amount of similar posts, I would say this appears to be more a Plusnet issue that needs addressing, rather than individuals, since a growing number of us all seem to be experiencing the same issue. Please advise, thanks
Re: Internet Connection & WiFi Issues
11-07-2020 11:29 AM
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Piggy-backing on other people's topics as you have done here (on FTTC) and here https://community.plus.net/t5/ADSL-Broadband/Can-t-contact-customer-service/m-p/1750059#M338124 (on ADSL) helps no one - especially you. Please raise a topic for your problem on the appropriate board so that you can obtain the assistance you need. Posting in two places is against the forum rules, whilst posting on other people's topics simply creates confusion.
Presuming that suffering from similar symptoms has the same one cause is an unwise move.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet Connection & WiFi Issues
12-07-2020 1:17 PM
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Re: Internet Connection & WiFi Issues
12-07-2020 1:59 PM
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Which router are you running?
On the device you see as disconnecting what OS is it running and what WiFi card does it have? You’ll need to look at network settings.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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