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Internet Connection Problems

Denisa78
Newbie
Posts: 4
Registered: 17-07-2015

Internet Connection Problems

We left TalkTalk because we had terrible speed and the connection was unreliable. We joined PlusNet on Monday and since then, we had 3 or 4 connection drops which means out connection to the Internet has failed once a day every day. I want this resolved as I want to use my Fibre broadband without any problems and difficulties since I decided to pay extra for better.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Internet Connection Problems

If the connection was unreliable previously and is still disconnecting now then there is possibly a fault that needs looking at.
There have been a few disconnections, however not a huge amount, is the modem still plugged in to the fibre socket?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
keiranc1
Newbie
Posts: 8
Registered: 19-06-2015

Re: Internet Connection Problems

i have been getting the same problems, on average once a day.
i was given a new router as it was "out of sync", everything was fine for 2 weeks, then the last week or so, random disconnections.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Internet Connection Problems

It doesn't look that bad from here.

When it drops do any lights on the router or the Openreach modem go off?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Denisa78
Newbie
Posts: 4
Registered: 17-07-2015

Re: Internet Connection Problems

Yes the modem is plugged into the fibre socket.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Internet Connection Problems

@Denisa78
When your connection drops do any of the lights on the router go off?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Denisa78
Newbie
Posts: 4
Registered: 17-07-2015

Re: Internet Connection Problems

I'm not sure but I'll check the next time it happens
Denisa78
Newbie
Posts: 4
Registered: 17-07-2015

Re: Internet Connection Problems

The broadband light was off however, the light was still off even when we got internet connection again and all the other lights remained the same