Internet Connection Drops out constantly
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- Re: Internet Connection Drops out constantly
Internet Connection Drops out constantly
21-05-2020 8:50 PM
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Our internet connection drops out on a daily basis usually when we are using Smart Hub as if there isn’t enough speed to run it - please can you check this out as happens nearly every day and there is only so much you can take - one very disgruntled customer!!
Re: Internet Connection Drops out constantly
21-05-2020 9:05 PM - edited 22-05-2020 1:23 PM
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Moderators Note
This topic has been moved from chat to Fibre
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If it fixed it click 'This fixed my problem'
Re: Internet Connection Drops out constantly
22-05-2020 12:55 PM
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Thanks for getting in touch @tomo2 I'm sorry for the issues with your connection. I've tested your line today and the tests aren't showing any issues with the broadband signal going into your router. I'd recommend going through the wireless troubleshooting steps: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193 as the next step.
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