Intermitting short disconnections

[#1]

Hi there,

Just wanted to see if anyone can do me a quick line test. Recently I've had a few intermittent disconnects lasting less than a minute, but enough to kick me off my zoom calls. For some reason I'm unable to create a fault ticket, gets stuck on the enter contact details page..

See this ping graph as example:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/273bc3caede22999e0240421a0591357ff...

[#2]

I think you'll be lucky to get a reply, Covid seems to have left the Plusnet team really short staffed.

I politely asked for a GEA Test back on Tuesday and haven't had any reply to it yet.

Try creating a Fault Ticket using a different browser, if you haven't already.